What is your cancellation and refund policy?

All cancellations will only be taken over the phone, up to ONE  hour prior to the stipulated order delivery time. Once preparation of your order has commenced, any and all cancellations after that point will not be possible and a refund will NOT be processed under any circumstances.

If you believe a refund or exchange is due, please give us a call or drop us an email on bite@benhue.com.